‘Action needed’ at Burgess Hill service
The Care Quality Commission inspected Swanborough Services in Burgess Hill in October.
A report release in November stated the care provider was not ‘protecting people from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were not maintained’.
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Hide AdThe report also said people could not be sure they were cared for by staff who were supported to deliver care and treatment ‘safely and to an appropriate standard’.
The report states: “We asked the manager who the service ensured that each member of staff had received appropriate training.
“The manager was unable to demonstrate that suitable arrangements were in place.”
At the time of the inspection, Swanborough Services was providing care to 45 people, 27 in the community and 18 in supported living. Inspectors spoke to administrators, care workers, six people who had received service and three relatives and found the service had improved its care and welfare of people who use the service and their care plans.
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