Sussex water firm tops complaints list for fourth year
Southern Water, which is based in Durrington and provides wastewater treatment services across Sussex, was the worst overall performer for the fourth straight year, after more than a ten per cent rise in written customer complaints during 2015/16.
According to the Consumer Council for Water (CCW), Southern had more than 77 complaints per 10,000 connections, twice the industry average, but the company explained that this was largely down to disputes over billing, with the year’s operational performance its ‘best ever’, with a drop in sewer flooding and pollution incidents.
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